Dealing with a mini-crisis from your home office

Working from home is tough. You’re isolated from work colleagues and can only communicate with online friends. It helps, but it’s not the same thing. While you won’t have to deal with many major crises that come up, when a mini-crisis hits, you’re the main gal or guy who’s got to roll up their sleeves and handle it. No one’s coming to your rescue (unless you call someone to help).

Here are a few mini-crises that can hit and how to manage them.

Your PC’s Hard Drive Just Failed!

The hard drive is a critical component of your computer. For PCs – usually 2-3 years and older – the hard drive is one of the first parts to fail. It happens with laptops more often than desktop PC’s because all that movement while traveling around on business can cause damage to a hard drive (solid state drives hold up better).

When you’ve had a main hard drive fail on you or it’s an external hard drive, you’ll need the assistance of Secure Data Recovery. They have vast experience dealing with recovering files and rescuing hard drives that look like they’ve given up the ghost. While the hard drive is being repaired, see if you can borrow a friend’s PC to get work done. If it’s only going to take a few days to fix it, your mobile device at least let’s you communicate with clients even if you have to delay delivery on orders in the short-term.

Your Home Office Phone Line Just Went Down!

Sometimes workers in the area dig up the road for roadworks and take out the local landlines at the same time. You’ve got to love when that happens! It can take several days for phone companies to get out there and resolve the issue. Meanwhile you’ve got no phone service including your office phone line too.

Call up your phone service provider and have them redirect your office line to your cellphone. You could normally set that up yourself, but with the landline down, you probably cannot. It could be possible to do so from your account on their website if the provider is set up to allow customers to do so, otherwise you’ll need to call their customer service. There will likely be a charge per call or per minute (or both) for each redirected call, so plan for the extra costs. Ask if the service provider will credit your account towards the cost. They may say yes.

Your Business Website Is Offline!

You will experience a time when your business website goes offline. The web host has a problem with the web server and it crashes. Or, they have an issue with their internet backbone connection and all their websites are currently offline.

You can check the uptime status by using an uptime verification site rather than having to visit your website periodically. Bear in mind that when loading your own site, you may often get the cached (saved) version of the site which won’t confirm its status. It’s better to check the uptime independently to be sure. Verifying every morning is good practice.

When your site is down, you may get complaint phone calls, or it could reduce the number of contacts that you receive. It depends how your business operates. Adjust your expected income that month to reflect the downtime. Most web hosts have an uptime guarantee. If they’re outside of it, ask about a credit against future web hosting fees to compensate you.

Being prepared for every eventuality is not possible. However, you can take sensible precautions to cover the most damaging things that could happen and have a plan for how you’ll recover should that happen. This will avoid the panic setting in, because you’ve already got it covered.

Confessions of a New Mummy

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1 Comment

  1. Crummy Mummy April 17, 2018 / 5:14 pm

    I work from home so can totally relate to this – it can be so stressful! #twinklytuesday

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