Paypal password problems

Paypal password problems caused me some grief today.

Let’s put this in context. Most of my money was in Paypal and I needed to transfer it to my bank account. I could not get in using my usual password which seemed odd. Of course then I started questioning whether the password was the right one and soon the system is smelling a rat.

Of course there are other ways of getting in including security questions. I should know the name of my first pet and first school. I do but the variations I tried for each did not work.

Shall we go down the confirm bank card details route? I get almost excited that this will work until I remember that I have new bank card having lost my old one over the Christmas period.

Finally, I could confirm my telephone number but it is showing the one for my old house.

I email Paypal UK and I tweet them too for good measure. No response!

Eventually I call them. I explain the situation. I struggle to understand the English spoken by the Paypal UK representative and he struggles to understand mine!

Now my Paypal address is a bit similar to my blog name in that it ends in ice. The chap on the other end of the phone could not decipher it when I spelt it out. He struggled to hear “ice” and “c” seemed to be a particular problem.


So I try to explain that it is a play on words. That does not work.

My CV says I am award-winning blogger but that is not going to help me now.

“You can slip on it!” says I.

No reaction.

“It is frozen water!!”

I am informed my “helper” does not understand.

“You put it in drinks”

No reaction.

Do I have to launch into “Ice Ice Baby?

Ice cream or I scream!!

Through some fluke, we get there in the end.

My lesson – always update your Paypal account with relevant changes as soon as they occur.

My question – why is Paypal UK using helpline operators with poor English skills?

Answers on a postcard or do I need a password for that too?

Have you experienced Paypal password problems?

Award-winning writer, blogger, social media consultant and charity campaigner. Social Media Manager for BritMums, the UK's largest parent blogging network Freelance clients include Firefly Communications and Save the Children UK. Works with brands on marketing projects. Examples include Visit Orlando, Give As You Live, Coca-Cola and Kodak. Cambridge Law graduate with many years experience working across three sectors in advice, media relations, events, training and project management. Available for hire at affordable rates.

One Comment

  • The Pramshed

    Why is it so difficult. I had the same problem a few months ago when I was trying to access my money from a recently sponsored blog post. I didn’t go through all the steps that you had to though, but it was still challenging enough. Thanks for linking up at #fortheloveofBLOG. Claire x

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